id888 Privacy Policy

Introduction & Scope

id888 ("we", "us", or "platform") operates a safe and trustworthy online gaming service for users in Bangladesh. This privacy policy explains how your personal information is collected, why it is collected, and how it is kept secure when you use the id888 website (https://id888.mom) and its related services.

By accessing the id888 website or creating an account, you are considered to have read and agreed to the terms of this privacy policy. This policy applies to all registered users, visitors, and any other person who interacts with our platform through any means.

This policy should be read together with id888's Terms & Conditions and Responsible Gaming policy. If you have any doubts or questions, please contact our support team.

What Information We Collect

id888 collects two types of information: information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

The following information may be collected during account registration and use of our services:

• Full name and date of birth (for age verification — you must be 21 years of age or older)
• Email address and mobile number
• Password (stored in encrypted form — no staff member can view it)
• Identity verification documents (copy of national ID card or passport, if requested)
• Financial transaction details — such as your bKash, Nagad, Rocket, or Upay mobile wallet number
• Messages and communication content sent to customer support

2.2 Automatically Collected Information

The following information may be automatically recorded through technical means while you use the platform:

• IP address and device identity (device ID, model)
• Browser type, version, and operating system
• Pages visited and session duration
• Where you came from before reaching the site (referral source)
• Usage patterns collected through cookies and similar tracking technologies
• Game play history and transaction records on the platform

How We Use Your Information

id888 uses collected information only for the following legitimate purposes:

• Account management: Creating, verifying, maintaining, and securing your account.
• Service delivery: Processing deposits and withdrawals, issuing bonuses, and managing gaming activities.
• Identity & age verification: Confirming that the user is 21 years of age or older and is an authorized individual.
• Fraud prevention: Ensuring compliance against unauthorized access, fraudulent transactions, and anti-money laundering (AML) requirements.
• Customer support: Responding to your questions, complaints, and requests.
• Platform improvement: Analyzing user experience to improve the quality of our services.
• Communication: Sending important updates, policy changes, or security-related notices.
• Responsible gaming: Identifying problematic gaming behavior and providing support.

id888 never sells or rents your information to third parties for marketing purposes.

Disclosure & Sharing of Information

id888 refrains from sharing your personal information with third parties. However, in the following limited circumstances, some information may need to be disclosed:

4.1 Service Partners

Information may be shared with trusted third-party service providers to assist with payment processing (such as verifying transactions via bKash, Nagad, Rocket, and Upay), managing technical infrastructure, and fraud detection. These partners are contractually obligated to keep information confidential and use it only for the specified purpose.

4.2 Legal Obligations

If disclosure of information is legally required pursuant to a valid order or directive from a competent court or authority, id888 is obliged to comply with that order. Such disclosures are always made in accordance with legal advice.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of assets involving id888, user information may be transferred to the new entity. We will endeavor to notify users before any such change takes place.

Cookies & Tracking Technologies

The id888 website uses cookies and similar technologies. Cookies are small text files that your browser stores on your device. They help the platform function smoothly and improve your experience.

5.1 Types of Cookies We Use

• Essential cookies: Required for maintaining login sessions, managing security tokens, and the basic functioning of the platform.
• Functional cookies: Used to remember your preferences, language selection, and account settings.
• Analytical cookies: Used to understand how the platform is used — to identify which pages are visited most and where improvements are needed.

5.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may disrupt login and other core functions. Cookie management options are available in all major browsers (Chrome, Firefox, Safari).

Data Retention & Security

id888 has put in place high-standard technical and organizational measures to protect your personal information.

6.1 Security Measures

• SSL (Secure Sockets Layer) encryption — all data transmissions are handled through encrypted channels.
• Password encryption — your password is never stored in plain text; only an encrypted hash is kept.
• Access controls — only authorized personnel have limited access to necessary information.
• Regular security reviews and vulnerability testing.
• Data backup and recovery systems.

6.2 Data Retention Period

Information for active accounts is retained for the duration of the account and thereafter for a defined period as required by applicable legal obligations. Transaction records may be kept for an extended period for financial compliance and fraud prevention purposes. Once the need has passed, information is securely deleted or anonymized.

6.3 Response to a Data Breach

In the event of a security breach where your information is at risk, id888 will notify the affected users as quickly as possible and take the necessary steps to mitigate any harm.

Your Rights

id888 believes that control over your own information is a fundamental right. You have the following rights:

7.1 Right of Access

You may request at any time to know what information id888 holds about you. We will provide this information within a reasonable timeframe.

7.2 Right to Rectification

If any information stored about you is inaccurate, you may request that it be corrected. Some information can be changed directly from your account settings; for other cases, please contact the support team.

7.3 Right to Erasure

You may request to close your account and have the associated personal information deleted. However, financial transaction records and information subject to legal obligations may need to be retained for a defined period.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Notification preferences can be changed from your account settings.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

Children's Privacy

id888 strictly prohibits participation by anyone under the age of 21. We do not intentionally collect any personal information from individuals under the age of 21.

Age is verified at the time of registration. If we become aware that a person under the age of 21 has created an account, that account and all associated information will be deleted immediately. If a parent or guardian believes their minor child has created an account on id888, please contact [email protected].

Third-Party Services

The id888 platform may include games and services from third-party providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These providers have their own privacy policies and are themselves responsible for processing your data on their platforms.

id888 is not responsible for the privacy practices of any external sites linked from our website. You are advised to read the privacy policy of any third-party service before using it.

During financial transactions (particularly via bKash, Nagad, Rocket, or Upay), the terms and privacy policy of the relevant mobile financial service provider also apply.

Policy Changes

id888 may update this privacy policy from time to time. The policy may be revised due to service improvements, new legal requirements, or technological changes.

For significant changes, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A notification may be sent to your registered email.
• The "Last updated" date at the top of this page will change.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You are therefore advised to review this page regularly.

Contact & Support

If you have any questions, concerns, or requests regarding this privacy policy, please contact the id888 privacy team. We take all requests seriously.

Read more: Terms & Conditions | Responsible Gaming | FAQ